WINMY Malaysia (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information while complying with applicable data protection laws.

By using our services, you agree to the collection and use of your data as described in this policy.

1. What Types of Personal Information Do We Collect?

We collect various types of personal information to provide you with our services effectively:

  • Account Registration Data: Full name, email address, phone number, date of birth, residential address, and any other information required for account verification.

  • Financial & Transactional Data: Bank details, payment card information, deposits, withdrawals, and gaming winnings.

  • Gaming Data: Gameplay activity, betting history, preferences, and loyalty data.

  • Technical Data: IP address, geolocation, device information, and browser type.

  • Identity Verification Data: Documents for Know Your Customer (KYC) compliance, including government-issued ID and proof of address.

  • Other Data: Information required to improve your gaming experience, customer service, and marketing communications.

2. How We Collect Your Data

  • Directly from You: You provide your data when you create an account, play games, or contact customer support.

  • Automatically: When you use our website, we collect data automatically through cookies, web analytics, and tracking technologies.

  • Third-Party Sources: To ensure compliance and improve security, we may receive personal data from financial institutions, regulatory bodies, and fraud prevention agencies.

3. Why We Process Your Data

We process your data for the following purposes:

  • Account Management: To create, verify, and maintain your account and provide services.

  • Financial Transactions: To manage deposits, withdrawals, and payouts securely.

  • Gaming & Fair Play: To ensure fair gameplay and responsible gaming.

  • Legal Compliance: Adheres to regulatory requirements, including Anti-Money Laundering (AML) laws.

  • Marketing & Communications: To send promotional offers and updates with your consent.

  • Fraud Prevention & Security: To detect and prevent fraudulent activities.

  • Service Improvement: To enhance the platform’s functionality and gaming experience.

4. Legal Grounds for Processing Your Data

We process your data based on the following legal grounds:

  • Performance of a Contract: To fulfill our contract with you and provide the services you requested.

  • Compliance with Legal Obligations: To meet regulatory requirements and legal obligations.

  • Legitimate Business Interests: For improving security, optimizing services, and analyzing business operations.

  • Consent: When you consent to receive marketing communications or other optional services.

5. Your Rights

You have the following rights regarding your data:

  • Access and Correction: You can access and update your data if it is incorrect or incomplete.

  • Deletion: You can request the deletion of your data, subject to legal and operational requirements.

  • Withdrawal of Consent: You can withdraw consent for marketing communications anytime.

  • Data Portability: You can request a copy of your data in a structured format.

To exercise these rights, please contact our customer support team at [email protected].

6. Data Retention

We retain your data only as long as necessary to fulfill our legal, regulatory, and operational obligations. For example, financial data is retained for at least five years to comply with Anti-Money Laundering (AML) regulations. After this period, we will securely delete or anonymize your data.

7. How We Protect Your Data

We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits.

In a data breach, we will notify affected individuals and regulatory authorities in accordance with applicable laws.

8. Sharing Your Data

We may disclose your data to:

  • Service Providers: Third-party vendors who assist with IT services, marketing, and payment processing.

  • Regulatory Authorities: Law enforcement and government agencies, when required by law.

  • Corporate Transactions: In case of business mergers, acquisitions, or reorganizations.

  • International Transfers: If we transfer your data outside Malaysia, we will ensure adequate safeguards, such as contracts or adherence to privacy standards.

9. Use of Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance user experience, analyze website performance, and deliver personalized content. You can manage or turn off cookies through your browser settings.

10. Protection of Minors

Our services are only available to individuals 18 or older. If we discover that a minor has submitted personal data, we will promptly remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. If significant changes are made, we will notify users and update this page’s “Last Updated” date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

Email: [email protected]
 Address: 123/45 Jalan Casino, Kuala Lumpur, Malaysia